Data Protection/GDPR

Where we get your data and how we use it

When you make a reservation on our website, as part of the process, we collect the personal information you give us such as your name, mobile and email address. We collect data from our booking system and when you sign up to our newsletter. Chung Ying Restaurants only use this information to send you emails about new promotions, discounts and other updates.

Consent to collect it

When you provide us with personal information to complete a transaction and make a booking, we imply that you consent to our collecting it and using it.

How do I withdraw my consent?

If you change your mind you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us via This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to us – Chung Ying Restaurants, 17 Thorp Street, Birmingham, B5 4AT.

Disclosure

We will not disclose your information to any third parties. We would only disclose your information if required to by law.

Where we hold your Data and how it is protected. Our website holds Booking details such as name, mobile and email.

Your data is stored through the websites data storage, databases. It is stored data on a secure server behind a firewall.

When you make a payment, our payment gateway Barclaycard completes your payments and stores your credit card data. Barclaycard is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our restaurant is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to make booking for you.

Complaints

If you would like to: access, correct, amend or delete any personal information we hold, make a complaint, or simply want more information please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to us – Chung Ying Restaurants, 17 Thorp Street, Birmingham, B5 4AT

The terms and conditions, together with our privacy policy, constitutes the agreement between you and us in relation to your use of our website.

Use of this website

1. By using our website, you accept our terms and conditions and agree to abide by them. If you do not agree with the terms & conditions, please cease use of our website.
2. We make every effort to ensure our website is of a high standard of accuracy, however, Chung Ying Restaurants does not guarantee that all information on our website is free from error.
3. We aim to update our website on a regular basis and may change the content at any time. However, any of the material on our website may be out of date at any given time and we are under no obligation to update such material.
4. Chung Ying Restaurants does not guarantee this website or server is virus or bug free. We cannot accept responsibility for any loss, disruption or damage to your data or computer which may occur whilst using material derived from this website.
5. Our website contains links to other websites provided by third parties, these links are provided for information purposes only. We have no control over the contents of those websites and accept no responsibility for them or any loss or damage that may arise from your use of them.

Use of Services

1. Queries dealt with by the restaurant's staff via email or telephone is for guidance purposes only. Chung Ying Restaurants will not be held responsible for the accuracy of such information given outside of a formal Booking with our Staff.
2. Chung Ying Restaurants welcomes feedback from Customers about our services which can be given following the use of our services or via email.
3. Children under the age of 16 must be accompanied by a parent or guardian.
4. Chung Ying Restaurants reserves the right to refuse to service to customers are inappropriate.
5. Chung Ying Restaurants has a zero-tolerance policy regarding the verbal or physical abuse of our staff, other customers, or damage to our property. Offenders will be referred immediately, with appropriate supporting evidence, to the police for prosecution.

Copyright

Chung Ying Restaurants owns the copyright of the organisation and content of this website. We do not allow the unauthorised copying, sale or distribution of any of the copyright protected material from this website.

Chung Ying Restaurants owns all trademarks, trade names and logos appearing on this website, whether registered or unregistered, except where specifically stated otherwise.

Disclaimer

Chung Ying Restaurants does not guarantee the accuracy or reliability of the information on this website. Whilst we have taken all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, Chung Ying Restaurants does not guarantee that this website will be error-free, uninterrupted, that faults will be amended, or that this website or the server that provides it are free from viruses or bugs. We do not accept liability for any errors or omissions contained in this website.

Everything on our website is provided for information purposes only, our website contains links to other websites provided by independent third parties. If you choose to click on any of the links to access these websites, you accept that you are subject to the terms and conditions which apply to the relevant third party site. Chung Ying Restaurants does not take part in any of the production, review or monitoring of the content contained in these third party sites. We therefore cannot guarantee the correctness, comprehensiveness or ongoing availability of such information. Chung Ying Restaurants in no way accepts liability or endorses the content of any third party sites.

The pages on this site are issued in the United Kingdom, and comply with appropriate UK legislation and regulation.

Registrations and Authorisations

Chung Ying Restaurants is a trading name of Chung Ying Cantonese Restaurant Limited and Chung Ying Central Limited.

We are registered in England & Wales under registration number 01963434 & 08743978

Our office address is 17 Thorp Street, Birmingham, B5 4AT.

Your Concerns

If you have any queries regarding the terms & conditions please email us This email address is being protected from spambots. You need JavaScript enabled to view it.

Booking Policy

To book a table the customers can do either the following

1. Call the restaurant on:
   0121 622 5669 (Chung Ying Cantonese Monday - Sunday) 0121 4000 888 (Chung Ying Central Monday - Saturday) 0121 666 6622 (Chung Ying Garden) (Monday - Sunday) 
   and book over the phone.
2. Book online directly, Chung Ying Central requires a deposit of £5pp for bookings for 7 people or more. For parties larger than 20 guests please contact the restaurant of your choice directly.
3. Chung Ying Restaurants the right to withdraw a booking due to extenuated circumstances and provide alternative date and time however, if the alternative date and time is unsuitable full refund will be given.

Refund Policy

If a booking is cancelled 48 hours prior to the dining, then the customer is entitled to a full refund. Any cancellations within 48 hours prior to dining time are not refundable.

With respect to requesting a refund for a service after it has been carried out then we ask you to put the complaint in writing to the restaurant manager as per our complaints procedure.